Word of Mouth Job Board > Donor Services Manager

Episcopal Relief and Development (ERD) is the international relief and development agency of the Episcopal Church of the United States. As an independent 501(c) (3) non-profit organization, ERD provides relief in times of disaster and promotes sustainable development by identifying and addressing the root cause of suffering.
ERD is seeking a Donor Services Manager based in New York City.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for donor receipt management, implementing systems to track and respond to donations from various sources:
- cash/checks to lockbox
- website donations
- monthly donations
- outside web donations (Network for Good, etc)
- stocks and bequests
- matching gifts
• Responsible for all donor acknowledgment and tax receipts:
- major and minor letters
- web site acknowledgment
- honor/memorial gift cards
- Gifts for Life catalog fulfillment
• Responsible for donor services and assistance – respond to inquiries re: organizational information and donations.
- Understand organizational structure and available resources in order to respond appropriately to inquiries
• Work closely with External Affairs staff (VPEA, MGOs, Church Relations staff)
- Provide regular reports to External Affairs gift officers on status of individual gifts
• Work closely with Direct Response Marketing Manager and Database Manager
• Supervise one assistant and temporary support as needed.
• Reports directly to VP for Finance and Administration.


QUALIFICATIONS

• Minimum 5-7 years experience in customer service, gifts processing, direct mail management or related employment
• Supervisory experience.
• Experience working with outside direct mail or direct marketing vendors essential.
• Experience with word processing, database applications and spreadsheet applications essential. Raiser's Edge and Microsoft Office knowledge essential.
• Excellent oral and written communication skills
• Excellent interpersonal skills; ability to work sensitively and expeditiously with donors, resolve customer service issues with speed and tact.
• Team player
• Bachelor’s degree preferred.

Salary is commensurate with experience and includes a generous benefits package. EOE, m/f/d/v encouraged to apply.

To apply, submit a cover letter with salary requirements and a resume to erdjobs@er-d.org and indicate “Donor Services Manager” in the subject line.

Please, no telephone inquiries. Qualified applicants will be contacted.
February 15, 2008 | Unregistered CommenterEpiscopal Relief and Development