We realize that there’s a lot to unpack, and it might even be intimidating -- your expertise lies in serving people, and all the marketing speak might as well be Greek to you. (Unless, of course, you are fluent in Greek…)
So we’re spelling out those tips for you below to help you raise as much as you can through a crowdfunding campaign of your own!
1. Tell engaging and personal stories to connect people to their fundraiser in an authentic way
Storytelling isn’t just a creative endeavor reserved only for artists, designers, musicians, and writers. Everyone has a story and anything can be used to tell stories -- advertising and marketing professionals do this well to sell products.
Your nonprofit should do likewise -- not necessarily to sell something, but to advocate for your cause. Erica Elmenhurst raised over $11,000 for WorldHelp’s Operation Baby Rescue. On her personal crowdfunding page, she shared her first-hand encounters with young children suffering malnutrition.
Her compelling experience made her a passionate spokesperson for the cause and inspired her friends and family to join her.
By sharing personal and engaging stories, the campaign becomes a bridge to people; fundraising becomes more than just a means to money, but a way to connect deeply with a mission.
2. Set realistic fundraising goals
When we say “realistic,” we mean SMART: specific, measurable, attainable, relevant, timely. And what’s “SMART” for one organization might not look the same for another. One man raised over $8,000 in twenty-four hours (with plenty of help) for autism research.
As a novice fundraiser, his initial goal was a reasonable $2,000 -- what we’d call a stretch goal: within the realm of possibility. Raising $2,000 in a day wasn’t out of reach, but it wasn’t going to be a cakewalk either for an individual.
3. Develop a plan to promote the fundraiser and rally their personal networks via multiple channels.
Successful crowdfunding isn’t like Field of Dreams; you have to do more than just build a fundraising site and expect people simply to come. You’ll have to coach your supporters to success.
Here’s how you can do it:
Guide - Show them how to set up their campaign page; without direction, good intentions lead nowhere. Author Daniel Pink illustrates the need for an “off ramp” to drive people to action. In this study, college students were divided into two groups, each comprised evenly of those least likely to contribute to a food drive and those most likely to donate to the drive. Members of one group each received a personalized letter with explicit, detailed directions on how to donate and a follow-up phone call to remind them; the other received only a generic letter about the food drive. Among the students deemed most likely to donate who were given little guidance, only 8% donated. However, among the students thought least likely to give but given specific directions, 25% contributed to the drive.
Empower - Give your supporters-turned-fundraisers pre-made content: for their website; social media channels, namely statuses and tweets; an email they can send their friends & family
Coach - Walk them through the campaign: appraise them of the timeline, troubleshoot whenever necessary, and most importantly, remind them of the importance of their role.
4. Demonstrate impact
To play a character as well as possible, actors ask themselves, “What’s my motivation?” Your fundraisers and donors will ask the same; clearly show where the money will go. Why the need to convert currency to results?
As Wired Impact’s David Hartstein wrote for the Stanford Social Innovation Review:
"It’s far more difficult for me, as a donor, to grasp the benefit to my life of making a donation. The feelings associated with making a positive impact in the world are tough to weigh. Even more difficult is predicting the quantity of future warm feelings I’ll have as a result of making a donation today.
As a nonprofit trying to garner donations, it’s your job to make these vague positive feelings as concrete as possible, both immediately and on into the future."
Australian startup nonprofit One Girl understood this well and created donation tiers for their campaign, showing how much impact a certain amount would make: a $10 donation provide a girl a schoolbag, a $250 donation cover’s a student’s tuition for a year. Seeing this encouraged a number of donors to give the latter amount.
5. Keep their community updated on their fundraising progress through email and social media
Communication is key in crowdfunding; if you want engagement, you’ll have to engage by keeping everyone in the loop. We’ve observed that there are three kinds of effective communication during a successful campaign:
Updates on the campaign’s progress. Use social media for succinct, daily updates, and emails and blog posts for meatier, weekly updates. Don’t be afraid to share that the campaign is lagging behind -- it might help spur people to action.
Appreciation for participating in campaign. Thank fundraisers and donors en masse with emails and social media posts; this will happen towards and after the end of the campaign. Thank donors who made major contributions and fundraisers who exceeded expectations on a more personal level - an email just for them, a tweet or status highlighting them individually, a handwritten note, a phone call, or even a brief meeting over coffee.
Encouragement for fundraisers and for donors. This kind of communication happens during the campaign to cheer everyone; most likely halfway through then onward, this kind of communication will happen with increasing frequency. Some of the tweets above are an example of encouragement – notice that there are elements of updating to lend a sense of urgency.
6. Brand their fundraising page
Simply put, to brand something means to mark or to identify it. This means that your fundraisers’ campaign pages should be distinctive in the quality of their design.
Customize the template for the fundraisers’ page so that it blends in with your organization’s online presence. Notice the example from the first tip: the organization, WorldHelp, created a subdomain for their crowdfunding campaign (rescue.worldhelp.net), which integrates seamlessly with their main website (worldhelp.net). Erica’s campaign page matches the look of WorldHelp’s homepage: the logo, the color palette.
Studies show that better design & branding eventually leads to more donations.
7. Stand out by making it fun to grab people’s attention
Your core supporters will probably be the first to dive into crowdfunding – or any chance to promote your mission, really. Volunteer fundraising may be a labor of love, but the best campaigns will make it so effortless and enjoyable that it doesn’t even feel like work.
Some examples include:
You may find that the activity associated with the campaign is a bigger draw for some fundraisers and donors than the cause itself. It’s possible to attract donors or fundraisers who were less likely to donate because they’re into the novelty of the activity.
Wrapping it up
To summarize, a successful crowdfunding campaign hinges on clear and consistent communication with fundraisers and donors about the:
- Purpose of the campaign
- Intended impact of the campaign
- Timeline of the campaign
- Progress of the campaign
- Actual results of the campaign
A very successful crowdfunding campaign will not only meet your fundraising goals – it would exceed the goals and expand your supporter and donor base.
Sara Choe is a Customer Advocate for CauseVox. As a social-good jill-of-all-trades, she enjoys sharing stories of people making the world a better place to live.