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Sunday
Dec092012

Is Social Media Making Organizations Lazy?

My Facebook stream has been filled with nonprofits and businesses asking me to “like” photos, political statements, new products, petitions, etc. You name it, they have asked me to “like” it.  And it’s not just nonprofits or small business with limited resources relying on this lame strategy, it’s big organizations and major corporations who have invested significant money, resources, and staff in social media. Check out this update from Walmart who thought the best way to engage their 25 million Facebook likers was to say “We know you like to be the first to comment. Now, we want to see who can be the LAST to comment. Ready, set, GO!”

Walmart received over 28K comments such as:

What a mind-blowing discussion around their brand, don’t you think?

When I look at other organizations that are using the “like this” or RT tactic with their community, the comments by the community are often along the lines of: Thanks for sharing this. Agreed. Yeah. Nice work.

You maybe asking what’s wrong with asking people to “like” something on Facebook or retweet on Twitter? The issue is when you ask people to passively “like” or RT content, it’s the equivalent of them saying “hey, thumbs up dude,” and then they move onto to the next item in their stream.

Sometimes I see constituents ask questions on organizations Facebook pages, which is a great opportunity for real engagement, but sadly many organizations don’t bother to respond within 24 hours. And often they don’t respond at all. #Fail.

Social media, which started out with the best intentions and as a way to foster community transparently, has evolved into a space of laziness among marketers and social media campaigners. Constantly asking your constituents to “like” a photo, political statement or commenting just for the heck of it and to increase your organization’s EdgeRank is not real engagement and certainly not making any sort of real impact on any social issues or businesses bottom line.

Social business strategist, Amber Naslund, recently expressed similar frustration. “Please stop with the “please like my page” pandering. “If you’re begging for people to like stuff and calling that success, you might want to re-evaluate those “marketing” skills of yours.”

 

In the race to figure how to increase EdgeRank scores and generate the most Facebook “likers”, followers on Twitter, and “likes” on updates, many organizations have lost sight of what their social media strategy should be. So tomorrow morning, I want you to march into your bosses office and tell them you are done striving for and measuring bogus social media metrics. Instead you are going to focus on building your inspiring movement (or business) by sharing powerful stories that move people or help motivate people to do something like sign up to volunteer, participate in a local lobby day, or be a part of the year-end matching gift campaign. Tell your boss that you are going to focus on connecting with people to have a real dialogue. And finally let your boss know that you are going to use social media to do constituent or customer support. When they have questions or raise concerns, you or another staff member will quickly respond and help them out.

And if you are looking for some inspiration check out this great example by author Nicole Daedone.

Nicole who has over 6K likes on her Facebook page, typically receives a handful of comments when she posts. But on November 25th, Nicole received over 8k personal and heartfelt comments after she shared a touching picture and story of a daughter and her aging mother saying goodbye to each other for the last time at the airport. Note, Nicole did not witness this. It’s something that has been shared online previously and Nicole simply re-shared it with her community because she was moved by it.

At an airport I overheard a mother and daughter in their last moments together. They had announced her plane's departure and standing near the door, she said to her daughter, "I love you, I wish you enough."

She said, "Mom, our life together has been more than enough. Your love is all I ever needed. I wish you enough, too, Mom."

They kissed good-bye and she left.

She walked over toward the window where I was seated. Standing there I could see she wanted and needed to cry. I tried not to intrude on his  privacy, but she welcomed me in by asking, "Did you ever say good-bye to someone knowing it would be forever?"

"Yes, I have," I replied. Saying that brought back memories I had of expressing my love and appreciation for all my Mom had done for me. Recognizing that her days were limited, I took the time to tell her face to face how much she meant to me.

So I knew what this woman was experiencing.
"Forgive me for asking, but why is this a forever good-bye?" I asked.

"I am old and she lives much too far away. I have challenges ahead and the reality is, her next trip back will be for my funeral," she said.

"When you were saying good-bye I heard you say, 'I wish you enough.' May I ask what that means?" She began to smile. "That's a wish that has been handed down from other generations. My parents used to say it to everyone."

She paused for a moment and looking up as if trying to remember it in detail, she smiled even more. "When we said 'I wish you enough,' we were wanting the other person to have a life filled with enough good things to sustain them," she continued and then turning toward me she shared the following as if she were reciting it from memory.”

I shared this example, because it shows how telling a great story can emotionally connect with people (even strangers) and motivate them to do something. In this case, some people were moved enough to share their own stories about their mom and dad passing. Others commented that they were reminded how life can be too short and made a commitment to spend more time with their family.

As nonprofits we have access to the best stories to share. Let’s start using social media to share them and to start fostering real community.

Reader Comments (9)

It's a double-edged sword. The problem with Amber's statement is that everyone has to start somewhere and from ground zero - if you don't ask for Likes, no-one knows about you to start with so how will you grow? By the same token, should bloggers remove social sharing icons from their posts because essentially you're asking people to share on your behalf? After all, if it was so great, people would share your content anyway... ;-)
December 9, 2012 | Unregistered CommenterDanny Brown
In generally I heartedly agree with your message. If you're making lazy content (e.g., that Walmart post), gaming Edgerank is Machiavellian at best. If you're not Walmart, it also probably won't work.

I'd add that asking people to share or like isn't inherently bad, though. If you do put work into creating strong, powerful content, asking your followers/likers to take action on it is simply a way to get it spread further. Orgs do this through email every day as well -- there isn't an algorithm to blame there, though.

In every conversation I have with clients or friends around social media content, I discuss quality first. Exercise creativity, interesting stories and information at every chance. Then do what you can to help put that to best use, including asking people to share or support that content.
December 10, 2012 | Unregistered CommenterAlex Bea
I see a lot of small businesses commit the "Facebook faux pas" by asking all their Facebook friends, most of which are weak connections, to like their business even knowing that most of the people they are inviting to like their business have no interaction to date with that business. It would be like walking up to someone you met at a networking event a year ago to publicly endorse the new business you just started. A good rule of thumb is that if it does not fly in the real world, don't do it online, even if Facebook makes it easy to do so. Thanks for sharing.
December 10, 2012 | Unregistered CommenterRick Noel
I am, ironically, "liking" this blog post on FB. Because it's great content and I want to be able to find it again when I need it.
December 10, 2012 | Unregistered CommenterSuzanne
I made a joke about this a few weeks ago, but it really IS a thing, to be annoyed by a brand's "like this if" begging to the point of unsubscribing. And yes, wrong metric. They'll take these measurements to their boss, and at some point the entire social media team will get laid off because "it wasn't working". If I try to listen to a phone conversation by hugging it, that doesn't work either...

But did IT fail or did I fail?
December 10, 2012 | Unregistered CommenterTinu
Having followers is fine, but where are you leading them?
December 10, 2012 | Unregistered CommenterLisa LaMagna PR
Great stuff Allyson,

There are a lot of methods that seem like shortcuts to success, but in reality they just end up diluting your brand. Let's all hold ourselves to a higher standard and start telling our best stories.
December 11, 2012 | Unregistered CommenterDylan Nord
Allyson, Thank you for taking the time to bring attention to this growing epidemic of reporting. Generally, when clients find us they have no clue how to measure community effectiveness bedsides to number Fans and Likes they want to achieve. That's why we conduct weekly accountability meetings and monthly audits. I have found a better educated client is a longer retained client. Earned Media!
December 13, 2012 | Unregistered CommenterMark Duncan
Thank you Allyson for the great article. Are there other examples that make you feel happy? Campaign, Product based companies etc. Keep up the good work!
December 15, 2012 | Unregistered CommenterNiels Schuddeboom

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