Last month we reported that online fundraising response rates declined 27% between 2011-2012, according to the eNonprofit Benchmark study. The latest Blackbaud Online Marketing Benchmark Study for Nonprofits that analyzed data from 500 organizations using the Luminate platform also indicated a steep decline in fundraising response rates. According to the report, response rates on appeals declined by more than 18%. “Declining response rates illustrate a saturated channel with undifferentiated messaging and campaigns, said the report. “This is present in direct mail, telemarketing, and face-to-face solicitation.”
The average online gift was $89.
While open rates were 14.72% (slightly up from the previous year), the average click rate on online fundraising appeals were .7%
Online Revenue and Advocacy Growth
On a more positive note, median online revenue grew by 11.6%. Online fundraising was driven primarily by recurring donors and repeat donors, which grew 27 percent and 20 percent, respectively. First time gifts grew 3%.
Advocacy saw an 8.7% increase in actions taken and 11.9% of advocates that also made a donation online. It’s worth noting that Jewish organizations experienced an increase of advocates by 23.6%, and environment and wildlife had an increase of 22.46%. This illustrates that that if cultivated properly advocates can also be converted to donors.